We're Here to Help

We're Here to Help

Got a Question? We’ve Got Answers. Reach Out Anytime!

Got a Question? We’ve Got Answers. Reach Out Anytime!

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Frequently
Asked
Questions

Frequently
Asked
Questions

Do you ship worldwide?

Yes, Cavalon ships to almost every corner of the globe! International shipping costs are calculated at checkout, so you'll see everything upfront before completing your order.

When will my order arrive?

We know you're excited to get your order! Check out our shipping policy for details on delivery times.

Can i still change my order?

No worries! If you need to make a change to your order, just let us know as soon as possible. We’ll do our best to catch it before it ships out. Just drop us a message using the contact form, and we’ll take care of the rest.

How do i return something?

Returning your order is super easy! You’ve got 60 days to decide if it’s right for you, and if it’s not, just follow the steps in our return policy. We’re always here if you need help along the way!

When will my size be available?

If your size is currently unavailable, don't worry — we're already working on restocking it! We're also expanding our size range to ensure more options in the future. Keep an eye out, and thank you for your patience!

When will you restock?

We’re already on it! Restocking is our priority, and you can make sure you’re the first to know by favoriting the item while logged into your account. You’ll get a notification as soon as it’s back!

How do I find the right bit for my horse?

Choosing the right bit depends on your horse's needs and your riding style. To make this easier, we offer a personalized quiz that will suggest options tailored to you and your horse. It’s a quick and simple way to narrow down your choices and find the perfect bit.

Why are Cavalon bits so affordable?

We believe quality shouldn’t break the bank. By doing everything ourselves—from design to manufacturing—we cut out the middleman, so you get premium bits at a price that feels just right.

Do you offer customized bits?

Not at the moment, but we’re always listening to feedback and exploring new possibilities! If custom bits are something you're looking for, let us know — we’re always open to ideas for the future.

Where do you make your bits?

Every single Cavalon bit is handcrafted with love at our family-owned workshop in Sialkot, Pakistan. We take pride in every detail—right from our hands to your horse.